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Shipping & Returns

Last updated: 1 March 2026

Shipping

Delivery Timeframes

Estimated delivery timeframes are:

  • Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): estimated 2-5 business days
  • Regional & rural areas: estimated 5-10 business days

Delivery timeframes are estimates only and may vary. They may be affected by public holidays, weather events, or courier delays outside our control.

Shipping Costs

  • Free standard shipping on all orders over $100 AUD
  • Orders under $100 AUD incur a flat-rate shipping fee calculated at checkout
  • Express shipping options are available at an additional cost

Packaging

All orders are shipped in plain, unmarked packaging with no indication of contents.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your delivery via the courier's website.

Shipping Restrictions

We currently ship within Australia only. Prescription products can only be shipped to Australian addresses in accordance with TGA regulations.

Returns & Exchanges

Prescription Medications

In accordance with Australian pharmaceutical regulations, prescription medications cannot be returned or exchanged once dispensed. This is a legal requirement to ensure patient safety and product integrity.

Non-Prescription Products

If you receive a non-prescription product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

To initiate a return or exchange, please email us at [email protected] with your order number and a description of the issue, including photos where applicable.

Refund Process

Approved refunds will be processed to the original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.

Change of Mind

We do not accept returns for change of mind on any products. All sales are considered final unless the product is faulty or does not match what was ordered.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. If the fault is minor, we may choose to repair, replace, or refund the product.

Contact Us

For any shipping or returns enquiries, please contact us at: