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Terms of Use

Last updated: 31 March 2026

These Terms govern your access to and use of Axiom Performance's website, telehealth platform, and services. By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Medical Disclaimer

Our services are not suitable for emergencies. If you are experiencing a medical emergency, call 000 or attend your nearest emergency department immediately.

If you are in crisis or need mental-health support, call Lifeline on 13 11 14, or 000 in an emergency.

2. Nature of Services

Axiom Performance Pty Ltd provides telehealth consultations, health assessments, and care coordination. Medical services are delivered by registered Australian doctors who are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and who operate under Australian law.

Clinical decisions are made independently by registered practitioners. We do not guarantee prescriptions, treatment eligibility, or outcomes.

3. No Guaranteed Outcomes

We do not guarantee outcomes relating to weight loss, performance, energy, longevity, or any other health goal. Results may vary between individuals. Past outcomes do not guarantee future results.

4. Telehealth Limitations

Telehealth may not be suitable for all patients. Depending on your clinical needs, we may require in-person assessments, pathology testing, or specialist referrals.

5. Eligibility

You must be at least 18 years of age, located in Australia, and provide accurate and complete information to use our services. By using our website, you represent and warrant that you meet these requirements.

6. Clinical Decision-Making

Only a registered practitioner determines treatment suitability. Clinical decisions are made independently and solely at the practitioner's discretion following a clinical assessment. We do not offer guaranteed prescribing.

7. Questionnaires and Pre-Screeners

Any online questionnaire or pre-screener is an intake tool only. It does not constitute a consultation, does not diagnose any condition, and does not guarantee that any medication will be prescribed. A real-time consultation with a registered practitioner is required, and the prescribing decision rests solely with that practitioner.

8. Therapeutic Goods

Any treatment involving prescription medicines is subject to individual clinical assessment and Australian law, and is only provided where clinically appropriate. Where a prescription is issued, it is prescribed by a registered Australian doctor and may be dispensed by an Australian pharmacy authorised under the relevant state and territory pharmacy and medicines laws. You are free to have any prescription dispensed at a pharmacy of your choice. Any pharmacy we mention is a suggestion only, and you are under no obligation to use it. We do not guarantee access to any medication.

9. Confidentiality and Its Limits

We keep your information confidential except where disclosure is required by law. This includes a risk of serious harm to you or others, child-protection obligations, mandatory notifications under the Health Practitioner Regulation National Law (section 140), and court orders.

10. Monitoring

You must complete any required monitoring, follow-up, or pathology testing as directed by your practitioner. Failure to do so may result in treatment being paused or discontinued.

11. Third-Party Providers

We may refer you to third-party pharmacies and pathology providers as part of your care. These providers operate independently and are subject to their own terms and conditions. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law, or any professional duty owed to you by a treating practitioner.

12. Your Account

You agree to provide accurate and complete information when using our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

13. Fees & Payments

All fees are in Australian dollars (AUD) and include GST where applicable. Payment is required upfront unless otherwise stated. We reserve the right to change pricing at any time.

14. Subscriptions

Where subscription services are offered, subscriptions provide access to services only and do not guarantee prescriptions or outcomes. Subscriptions are billed monthly on a recurring basis and renew automatically unless cancelled.

Subscriptions can be cancelled at any time via written notice, and take effect at the end of the current billing period. No refunds are issued after a billing cycle begins unless required by Australian Consumer Law.

15. Cancellations & No-Shows

A minimum of 24 hours notice is required to cancel or reschedule a consultation. A late cancellation or no-show fee of $50 applies. No refunds are issued for completed consultations.

For product orders, please refer to our Shipping & Returns page. Prescription medications cannot be returned once dispensed, in accordance with Australian pharmaceutical regulations.

16. Acceptable Use

You must not:

  • Provide false or misleading information
  • Attempt to obtain medications improperly
  • Misuse the platform or circumvent clinical processes
  • Reproduce or distribute our content without prior written consent

All content on this website, including text, graphics, logos, and software, is the property of Axiom Performance Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

17. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Axiom Performance Pty Ltd is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our liability is limited to fees paid for the relevant service. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law.

Refunds are issued as required by law. Except as required under Australian Consumer Law, including where goods are faulty, not fit for purpose, or do not match their description, fees paid for services already provided are non-refundable.

18. Complaints

If you have a concern about your care or our services, please contact us first using the details below, and we will work with you to resolve it. You may also raise your concern with an external body:

  • Australian Health Practitioner Regulation Agency (AHPRA): ahpra.gov.au
  • NSW Health Care Complaints Commission (HCCC): hccc.nsw.gov.au
  • Office of the Australian Information Commissioner (OAIC), for privacy concerns: oaic.gov.au

19. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

21. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website following any changes constitutes acceptance of the revised Terms.

Contact

If you have any questions about these Terms, please contact us at: